Best Puffin Travel Insurance Reviews

Puffin Travel Insurance claims to be the best, offering coverage for trip cancellations, medical emergencies, lost luggage, missed connections, and travel delays. There could be several other insurance companies offering the same services or even more, but the goal is usually to secure the best coverage at affordable rates. Do you want to know what customers say about Puffin? If yes, then you’re at the right place.

This article offers detail about Puffin travel insurance plans, pricing, and types, among other things. This information will help you decide if Puffin’s travel insurance coverage is right for you.

Table of Contents

About Puffin travel insurance

Puffin Insurance is an online insurance provider that provides travel and pet insurance. Their travel insurance covers people aged 14 to 84, including those with pre-existing medical conditions. It works hard to keep its costs low in order to offer lower-cost products than competitors.

Puffin Insurance provides single-trip and annual multi-trip policies to individuals, couples, families, and groups aged 18 to 84.

The insurer is headquartered in Wales, with its travel insurance division based in Surrey. Puffin’s travel insurance policies are underwritten by Inter Partner Assistance UK Branch, which is part of the AXA Group and is regulated and authorized by the Financial Conduct Authority (FCA).

Why should I prefer Puffin to other insurers?

Puffin Travel Insurance has three levels of coverage: Silver, Gold, and Platinum. Its Platinum policies are the most comprehensive, including up to £5,000 in holiday cancellation coverage. This compares to a £3,000 Gold policy and a £1,000 Silver policy.

However, all policy levels provide up to £10 million in medical expenses and repatriation coverage.

Puffin’s standard travel insurance covers 100 popular vacation activities such as surfing and water skiing. However, those interested in higher-risk activities such as abseiling, kiteboarding, and bungee jumping can purchase an ‘activity pack’ for an additional fee.

All Puffin travel insurance policies include £500 in gadget coverage as standard, with the option to increase the coverage to £1,000 for an additional fee.

Best reviews for puffin travel insurance

Below are the best reviews for puffin travel insurance:

Customer service & satisfaction

High customer satisfaction rate 4.6/5 on Trust Pilot
Online quote generation
24-hour Emergency Assistance is available
No Defaqto rating

Cover provided

Policies are available across 3 levels of cover
High medical emergency cover limit of up to £10M
Puffin travel insurance gives high cancellation cover limit of up to £3K
Wide range of additional covers such as Golf, Cruise, etc
No Backpacker or Longstay Policies are available

Technology

Online quote generation
User-friendly website
No live chat feature
No customer portal

Value for money

Puffin travel insurance offers fair prices and premiums
No discount available
No free coverage for children

Financial strength

Travel Insurance Facilities plc underwrites and administers Puffin’s travel insurance policies, and Union Reiseversicherung AG, UK Branch insures them.
Puffin Insurance is the trading name of Puffin Group UK Ltd, which is a Financial Conduct Authority-approved and regulated company (FCA)

Puffin travel insurance Trustpilot

Many people have left positive and negative reviews about Puffin travel insurance on the Trustpilot review platform, allowing you to make an informed decision about the company.

For example, David Lusty wrote “It is very simple to purchase a policy online, including declaring pre-existing medical conditions. It would have been nice if the premium was a little lower, but it was probably better than most others and provided adequate coverage. I haven’t had to file a claim, so I can’t comment on how they handle claims”.

Visit the Trustpilot portal for more information on puffin travel insurance Trustpilot review.

What does Puffin travel insurance cover?

Puffin travel insurance provides a variety of travel insurance coverage options to meet the needs of any traveler, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or the entire family.

Individuals, groups, families, couples, and people traveling with pre-existing medical conditions can all benefit from Puffin’s travel insurance policies.

Puffin single-trip and annual multi-trip travel insurance

Maximum days per trip

Single Trip Policy: up to 12 months for those aged 71 and under / 1 month to 71 years and older
Annual Travel Policy: Bronze: 31 days maximum per trip / Silver: 45-day trip limit / Gold: 62 days per trip.

Maximum age limit

Bronze: 65 years old
Silver: 70 years old
Gold: 75 years old

Puffin winter sports travel insurance

Winter sports travel insurance is typically available as an add-on to your single or annual multi-trip policy.

Puffin Travel Insurance offers optional Winter Sports Cover, which includes the following benefits:

Up to £500 for the repair or replacement of damaged, stolen or lost ski equipment.
Hire replacement ski equipment for up to £25 per 24 hours (maximum £250) if yours has been delayed.
If you are unable to ski due to a lack of snow, you can receive up to £20 per 24 hours (up to a maximum of £200).
If you are unable to access your pre-booked resort due to an avalanche, you may be reimbursed up to £150 for additional transportation and lodging.

What isn’t included in the Puffin travel insurance package?

There are numerous exclusions in travel insurance policies that you should be aware of so that you know exactly what type of coverage you’re getting. The following are some examples of generic exclusions:

High-risk activities include skydiving, bungee jumping, heli-skiing, and other high-risk sports that insurance considers dangerous.
Losses incurred as a result of intoxication, drug use, self-harm, or criminal behavior.
Exclusions: The policy expressly states that epidemics, natural disasters, and war are all excluded.

Exclusions differ depending on the policy and where you live, so read the fine print to ensure you understand what is and isn’t covered.

How to contact Puffin Insurance

If you want to purchase or modify a Puffin travel insurance policy, call 0333 772 0346 between 9 a.m. and 5 p.m., Monday through Friday, or send an email to customerservice@puffinInsurance.com. Policies can also be purchased online through Puffininsurance.com.

If you need to make a claim under any section of your policy, except the Gadget Extension or Scheduled Airline Failure sections, call 0333 999 7932; you can also submit your claim online. You can also contact the insurer by phone at 02038 599 317.

Puffin travel insurance claims reviews

The puffin travel insurance website is the most convenient way to submit a Puffin travel insurance claim. To begin, you’ll need your email address or policy number, as well as the date of departure or purchase.

Please keep in mind that you must complete the necessary documentation before a claim examiner will review your claim. You will also receive a confirmation email once you have submitted your claim.

The time it takes to process a Puffin travel insurance claim is determined by the type of claim, the circumstances surrounding the claim, and the documentation required.

The company will begin processing your claim once they receive your claim form and any relevant supporting evidence.

If they need to request additional papers or information, the claim processing period may be prolonged.

Why buy travel insurance?

Travel insurance is required for all trips because you never know what might happen when you’re away from home! Millions of people buy Puffin travel insurance every year, knowing they are protected against the most common travel mishaps.

The following are the top seven reasons to purchase travel insurance:

Trip Cancellations
Medical Emergencies
Lost Luggage
Missed Connections
Travel Delays

Trip Cancellations

An unforeseen circumstance, such as a tour operator going out of business, you become ill, or a family member dying, could force you to cancel your trip before you’ve even finished packing your sunscreen and swimsuits. In these cases, travel insurance with trip cancellation coverage will reimburse you for the prepaid, nonrefundable costs of your trip.

Furthermore, if you, a family member, or a travel companion becomes ill or injured while on the road, the trip cancellation feature of the policy will typically reimburse you for the unused portion of the trip. The trip cancellation benefit may also apply if you, a family member, or a travel companion dies while on the road.

It is important to note that you can only make a claim for trip cancellation coverage if your reason for canceling is listed in the policy as an acceptable reason.

Medical Emergencies

Every year, Puffin travel insurance receives thousands of calls from customers who are experiencing a medical crisis while on vacation, such as trauma, broken bones, heart attacks, and strokes.

In an emergency, if you have travel insurance, you can call the Puffin travel insurance assistance hotline.

Lost Luggage

A travel insurance policy with luggage coverage will reimburse you if your luggage is lost, stolen, or damaged while on vacation. Homeowner’s or renter’s insurance policies may also include coverage for luggage theft, such as luggage stolen from a hotel lobby while you’re checking in.

Furthermore, some travel insurance policies cover baggage delays. This coverage may pay for items you need to purchase, such as clothing and toiletries, to tide you over while you wait for your luggage.

Missed Connections

Missing a connection while traveling can be a costly inconvenience. Missed connection travel insurance compensates you if you miss a flight for one of the reasons specified in the policy.

This would make up for a three, six, or twelve-hour travel delay caused by something like a mechanical failure on a plane or a storm that prevents a cruise ship from docking on time. Typically, the compensation would cover the cost of catching up on a tour or cruise.

Travel Delays

Many travelers are irritated by travel delays. When a flight is delayed due to bad weather or a mechanical problem, a policy with travel delay coverage can reimburse restaurant and hotel expenses.

The travel delay benefit may also cover the costs of catching up to a destination or returning home, or it may reimburse you for prepaid and nonrefundable trip expenses.

Overall, travel insurance is a small cost in comparison to the trip costs you can protect—especially when traveling is fraught with uncertainties and surprises.

How much travel insurance do I need?

Travel insurance prices can vary greatly depending on the amount of coverage you purchase and the cost of your trip.

Purchase travel insurance after booking range in price from 4 to 10% of the total trip cost.

So, if you spend $5,000 on a European tour, your insurance could cost between $200 and $500.

Where to purchase travel insurance?

Visit for direct access to the Puffin travel insurance quote, where you would be able to generate a quote, view product features, and complete your purchase travel insurance after booking.

Conclusion

Puffin travel insurance is certain to be the best travel insurance worth considering. Nonetheless, it is recommended that you also visit their official website to learn more about them and the offers that will be of interest to you.

FAQs on the Puffin travel insurance Reviews

Is puffin a good travel insurance?

Travel insurance for Puffins From over 10,000 customer reviews, Trustpilot has a rating of 2.8 out of 5.0 stars. 53% of customers thought it was ‘Excellent,’ while 30% thought it was ‘Bad.’ Puffin travel insurance reviews on Trustpilot cover Puffin Insurance as a whole, rather than specific policies.

When can I purchase travel insurance?